Disclaimer
We don't recommend performing actions such as modifying your device’s time and date or using airplane mode to speed up wait times. These may affect the behavior of the waiting activities in unpredictable ways. If this happens to you, please note that we are unable to modify the timers and you will have to wait for them to reset.
General
Why can't I install the game?
We are working on the optimization of our games to be compatible with most of the devices. We recommend keeping your OS up to date.
Why can't I watch Ads?
Sometimes it depends on the region, wait one hour or more and try again.
I didn’t receive my purchase
If 24 hours have passed and you still have not received it, please contact the Player Support team through the contact button located in the settings section of the game and attach your full receipt from the Apple App Store or Google Play Store that includes your order number.
How can I get a refund?
If you want a refund, you will need to request it from the Google Play Store/Apple App Store. Please check any of the following links to learn more about refunds:
- Google Play Store: https://bit.ly/3ltg4YL
- Apple App Store: https://apple.co/3qCXl0H
I didn’t receive my reward for completing tasks
You can learn more information about non-credited offers in Tapjoy's FAQ and/or submit a support request to the Tapjoy's Costumer Service team.
If you have not received your reward after contacting Tapjoy’s Customer Service team, please contact our Player Support team through the contact button located in the settings section of the game and make sure to include the following information:
- Game name (Pocket Love, Adorable Home, Tsuki’s Odyssey, etc.).
- Screenshot of the Reward Status of your offer.
- Screenshot of Tapjoy's support request showing that Tapjoy was unable to credit the offer and the reason.
Why is my code not working?
Our codes have a limit of uses and are available for a limited time, old codes might no longer be active. Make sure to follow us on social media to get new codes and join our Discord server where we hold contests for special prices!
What is the Player Support team’s response time?
Our response time is 24 to 72 hours from Monday to Friday. If you don’t receive a response within the mentioned timeline, please check your spam folder before replying to our last message.
Account
Games that support Cloud Save:
- Adorable Home
- CatSpa
- Pocket Love
- Tsuki Adventure
- Tsuki Adventure 2
- Tsuki’s Odyssey
To learn more about Cloud Save in any of these games, please visit the FAQ article of the game or contact Player Support from the settings section in the game.
Games with local save only:
- Kpop Academy
- Fairy Village
- My Dear Farm
- Alchademy
- Axolochi
- Bunnybuns
- Clawbert
- Clawberta
- Chichens
- Hamster Inn
- Idle Pocket Planet
- Kleptocats
- Kleptocats 2
- Kleptodogs
- Kuma Sushi Bar
In-app purchases are not working due to a Google Play services error (Android only)
- Verify that your device time and date is up to date.
- Check that your internet connection is stable.
For more information about this issue, please check the following article: https://bit.ly/3Pv00EN