Can’t go on dates.
Bug status: In Progress.
Recommended actions: Please contact the Player Support team from the settings section in the game so they can further assist you.
Tutorial stuck (can't tap boxes or continue with the game tutorial)
Bug status: In Progress.
Recommended actions: Please contact the Player Support team at help@hyperbeard.com
I tried to take a picture or erase a photo and the game crashed. Is it normal?
Bug status: In progress.
Recommended actions: Try to avoid this feature. We are working on a permanent solution for players affected by this issue.
My furniture is missing
Bug status: In progress.
Recommended actions: Please contact the Player Support team from the settings section in the game so they can further assist you.
Stuck in elevator
Bug status: In progress.
Recommended actions: We are working on a permanent solution for users affected by this issue. Make sure to keep your game updated to the latest version.
Missing Pets
Bug status: Not a bug
Recommended actions: Verify that your pets aren't hidden. You can check this in the paw icon in the customization menu. Click on the purple eye to make them visible again in your House.
My issue is not listed here.
Please contact the Player Support team from the settings of your game or by using the Submit a Request button below.