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Cloud Save

Updated

How to enable Cloud Save?

Android

  1. If it is your first time playing or updating the game to version 1.4.2 or higher, you will be asked to sign in with your Google Play Games account and give permission to access your Google Account in the loading screen:

  1. Once you enter the game, you will be given the option to enable cloud save. Tap Check it out! (You have the option to do it later in settings)

  1. Read carefully the cloud information pop-up.
  1. Tap “Sign in with Google” one time only and wait for the pop-up confirmation from Google Play Games to show up, it could take a few seconds on some devices. 

Make sure to choose the correct Google Account, as this will be the one used to save your progress.

  1. Once you choose the account, you will be able to see your saved progress. 

  1. Go back to playing your game as usual. We recommend interacting with the currency in the game to confirm you have logged in successfully. 

iOS

  1. If it is your first time playing or updating the game to version 1.4.2 or higher, you will see a pop-up box regarding cloud save, tap Check it out! To start saving your progress.

  1. Read carefully the cloud information pop-up.

  1. Tap Sign in with Apple to allow access to your Apple ID and save your progress in the cloud. You will see a confirmation screen once you correctly login to your Apple ID.

  1. Tap Upload Save to save your progress (you will need to do this the first time you enable cloud save).

  1. You will see a confirmation screen once the your progress is successfully backed up

  1. Go back to playing your game as usual. We recommend interacting with the currency in the game to confirm you have logged in successfully. 

Delete Cloud Data

Android

If you want to delete your cloud save data, you need to do this from the Google Play Games app. You can find more information on how to do this here: https://support.google.com/googleplay/answer/9130646?hl=en&co=GENIE.Platform%3DAndroid

iOS

  1. If you want to delete your Cloud Save data, you need to do this from your Sign In With Apple settings. You can find more information in the section Manage your Sign in with Apple settings: https://support.apple.com/en-us/102571
  2. Once you do this, please delete the game so the changes can be saved.

Can I use the same account on different devices?

We strongly recommend playing on one device to avoid any issues with cloud save. It is not recommended to switch between devices as this could affect your cloud save in unpredictable ways. 

Can I transfer my account to a different OS?

It is not possible to transfer your progress from one operating system to another.

Why can’t I use Cloud Save?

Fairy Village has an Age Gate system that directly affects the availability of some features shown to players. Unfortunately, we are not able to modify this in your game.

My Cloud Save is not available anymore. What can I do?

If you opted out of social features in the privacy policy, Cloud Save won’t be available for you. This action can’t be reversed.

Important things to know:

  • Pressing Upload Cloud before your progress load will cause the data to overwrite and it will be lost. This action can’t be reversed.
  • Make sure to finish the tutorial when downloading the game again before you login to the Cloud.
  • Make sure to use the same account you used to save your progress when restoring on a different device.
  • We are not able to retrieve any lost progress for deleting your cloud save account.