Disclaimer
We don't recommend performing actions such as modifying your device’s time and date or using airplane mode to speed up wait times. These may affect the behavior of the waiting activities in unpredictable ways. If this happens to you, please note that we are unable to modify the timers and you will have to wait for them to reset.
General
How can I save my progress?
The game only saves your progress locally and doesn't support cloud save to restore your progress.
Why can't I install the game?
We are working on the optimization of our games to be compatible with most of the devices. We recommend keeping your OS up to date.
Why can't I watch Ads?
Sometimes it depends on the region, wait one hour or more and try again.
I didn’t receive my purchase
If 24 hours have passed and you still have not received it, please contact the Player Support team through the contact button located in the settings section of the game and attach your full receipt from the Apple App Store or Google Play Store that includes your order number.
How can I get a refund?
If you want a refund, you will need to request it from the Google Play Store/Apple App Store. Please check any of the following links to learn more about refunds:
- Google Play Store: https://bit.ly/3ltg4YL
- Apple App Store: https://apple.co/3qCXl0H
I didn’t receive my reward for completing tasks
You can learn more information about non-credited offers in Tapjoy's FAQ and/or submit a support request to the Tapjoy's Costumer Service team.
If you have not received your reward after contacting Tapjoy’s Customer Service team, please contact our Player Support team through the contact button located in the settings section of the game and make sure to include the following information:
- Game name (Pocket Love, Adorable Home, Tsuki’s Odyssey, etc.).
- Screenshot of the Reward Status of your offer.
- Screenshot of Tapjoy's support request showing that Tapjoy was unable to credit the offer and the reason.
Why is my code not working?
Our codes have a limit of uses and are available for a limited time, old codes might no longer be active. Make sure to follow us on social media to get new codes and join our Discord server where we hold contests for special prices!
What is the Player Support team’s response time?
Our response time is 24 to 72 hours from Monday to Friday. If you don’t receive a response within the mentioned timeline, please check your spam folder before replying to our last message.
Gameplay
How to play?
Fairy Village is a game about exploration, building a community, and making yourself at home in this cozy little corner of the forest.
Help the Thumblings build, decorate, and grow your village. They will explore the forest to bring more items to help the village grow and create new items.
Professor Maple helps with maps so they can go on expeditions buying maps and unlocking new items. With Dr. Inventor Chipi´s inventions, you will be able to get new items, resources, and continue to personalize your village.
How to get coins and gems?
Coins
- Daily tasks.
- Login rewards.
- Expedition rewards.
- From the Gold Fairies
- Thumbling’s requests.
- In the Market.
- Watching Ads.
Gems
- Daily tasks.
- Login rewards.
- Expedition rewards.
- Thumbling’s requests.
- In the Market.
- Completing Offers outside the game.
- Watching Ads.
What are materials used for?
Use the different materials (Threats, Pebbles, and Trinkets) to purchase wallpapers and rooftops for your village houses at the store. You can also use them as materials for the different inventions brought on by Dr. Inventor Chipi.
How to get materials?
You can get materials by:
- Expedition rewards.
- Daily tasks.
- Login rewards.
- Thumbling’s requests.
- Alchemy Lab.
Where can I see how many materials I have?
To see your materials, check your parchment list. You will be able to see how many of each item you have.
Thumblings
How to invite more Thumblings to my village?
When a new Thumbling comes to your Village, you will see them outside of your first house. Click on the exclamation mark above their head to welcome them to your village.
How many Thumblings can live in the village?
You can have up to 30 Thumblings.
How to use emotes?
Tap any Thumbling and then tap the emote icon.
Choose from the available emotes.
Some emotes will not be available if the thumbling is standing or sitting. Each position will show different emotes.
You can get more emotes in the store.
What are Thumbling’s requests?
You will get a request from one of the Thumblings to complete a task every hour. Completing this will give you rewards for your Village.You can only have 3 requests active at a time.
How to complete Thumbling’s requests?
When your Thumbling has a request, a question mark will appear at the top of their head. Check all pending requests at the Notice Board. Press the ? to see how to complete each request.
My Village
How to build more homes and floors?
Tap the construction sign to build more homes or to add more floors.
Your village can have 5 homes and you can add up to 3 floors per home.
Expeditions
What is an expedition?
Expeditions are unique and different worlds in which you can send your Thumblings to explore and earn special items and rewards.
How can I send my Thumblings to an expedition?
Simply tap on the map at the bottom right of your screen and click “Dispatch.” You can also select which villager goes on an expedition, and tapping on them will bring up a pop-up window so you can choose between all of them.
How many Thumblings can I send on an expedition?
You can send up to five explorers on expeditions across the different maps to collect unique items and rewards from each world.
Inventions
How to get more inventions?
Be on the lookout for Mr. Doctor Inventor Chipi in their post in the Village to see when he has any more available inventions. Currently there are 5 inventions available. You can also see their schedule at the Calendar in the Notice Board.
How to use the Alchemy Lab Machine?
If you have too much of one resource and too little of other, use the Alchemy Lab Machine to transmute them! Pick the pair that best suits your needs and press Transmute.
How to use the Carpentry Machine?
This machine will let you replicate furniture you already own. Pick a piece of furniture and press Craft for the duplication to start.
How to use the Recycler Machine?
With the Recycler Machine you can transform items from your inventory you don’t want into resources. Pick the item you wish to transform and press Recycle. This will change the item into one of the different currencies.
How to use the Tailor Machine?
This machine will let you replicate clothes that are already in your inventory. Pick one and press Craft to start the process of creating a replica!
How to use the Hairdresser Machine?
Pick the Thumbling that needs a makeover and start choosing colors to dye their hair. You can choose up to three colors. Once you make your final style, press Buy to complete the transformation.
This new color will work on different hairstyles for that Thumbling and will not save in your inventory.
Critters and My Guardian
How to get Critters?
Explore new maps and visit your village at different times during the day to find different Critters.
Where can I see my found Critters?
Go to the Book of Bugs on the main screen. You will be able to see the amount of Critters you’ve found as well as where to find the ones you’ve discovered.
You will be able to see the Book of Bugs as soon as you find your first critter in the game.
How to get new accessories for my Guardian?
Finish the tasks to get new accessories for your guardian. You can do this by completing a run in the Guardian Run mini-game or by taking care of your big friend.