Disclaimer
We have noticed an increase in reports of Tsuki’s Odyssey players losing their progress and encountering various issues that can cause irreparable damage to their game experience. To help you avoid these problems and ensure a smooth and enjoyable experience, we have some important tips:
1. Protect Your Progress:
Deleting game and game data and re-downloading the game can lead to unpredictable results, such as losing your hard-earned carrots, furniture, and overall progress.
This also applies to downloading unofficial versions of the game. You can only get the game from the Apple App Store and the Google Play Store.
2. Avoid Data Corruption:
Importing save files from different accounts can corrupt your game data, making it difficult for us to assist in recovering lost progress.
3. Purchase Verification:
All in-game purchases are verified with the same account used for the purchase. Using different accounts can result in losing access to these purchases.
Remember that Tsuki Odyssey is a slow paced cozy game and following the natural flow of the gameplay will ensure everyone has a fun and balanced experience. Play fairly and If you have any questions or need help, our support team is always here for you.
We encourage players to not rely on unofficial sources of information for questions regarding issues or gameplay questions.
Thank you for your understanding and support.
General
Why can't I install the game?
We are working on the optimization of our games to be compatible with most of the devices. We recommend keeping your OS up to date.
Why can't I watch Ads?
Sometimes it depends on the region, wait one hour or more and try again.
I didn’t receive my purchase
If 24 hours have passed and you still have not received it, please contact the Player Support team through the contact button located in the settings section of the game and attach your full receipt from the Apple App Store or Google Play Store that includes your order number.
How can I get a refund?
If you want a refund, you will need to request it from the Google Play Store/Apple App Store. Please check any of the following links to learn more about refunds:
- Google Play Store: https://bit.ly/3ltg4YL
- Apple App Store: https://apple.co/3qCXl0H
I didn’t receive my reward for completing tasks
You can learn more information about non-credited offers in Tapjoy's FAQ and/or submit a support request to the Tapjoy's Costumer Service team.
If you have not received your reward after contacting Tapjoy’s Customer Service team, please contact our Player Support team through the contact button located in the settings section of the game and make sure to include the following information:
- Game name (Pocket Love, Adorable Home, Tsuki’s Odyssey, etc.).
- Screenshot of the Reward Status of your offer.
- Screenshot of Tapjoy's support request showing that Tapjoy was unable to credit the offer and the reason.
Why is my code not working?
Our codes have a limit of uses and are available for a limited time, old codes might no longer be active. Make sure to follow us on social media to get new codes and join our Discord server where we hold contests for special prices!
What is the Player Support team’s response time?
Our response time is 24 to 72 hours from Monday to Friday. If you don’t receive a response within the mentioned timeline, please check your spam folder before replying to our last message.
Account
How to log into my account?
Make sure you are logged in with your Google Play Games account if you are using Android or your Game Center account if you are using iOS. When starting the game, go to settings to sign in with your account.
How to restore my account?
There's two ways to restore your progress in Tsuki’s Odyssey. The first is with your SAVE file, uploading it manually in Settings. If you don't have access to the file, you can restore it with your Apple ID or Play Games account. Make sure you are using the same email address to restore it.
You can check your SAVES record by going to settings and checking this button:
How to restore my Homecoming pack?
To access the full features of the Homecoming pack the game, validate the purchase with the Google Play Store. Make sure that you are logged in with the same account used for the original purchase both in the Play Store and in Play Games.
In iOS, you can restore your purchases by pressing Restore Purchases in Settings of the game.
If you encounter any difficulties please contact our support team at help@hyperbeard.com and share your receipt with us. Make sure it includes your order number. We’ll be glad to help you.
Can I use the same account on different devices?
We strongly recommend playing on one device to avoid any issues with cloud save. It is not recommended to switch between devices as this could affect your cloud save in unpredictable ways.
Can I transfer my account to a different OS?
This is possible using the Manual SAVE transfer, however your purchases will not be available, as they are not transferable.
Gameplay
How to play?
Tsuki’s Odyssey is a passive adventure game that immerses you into the world of Tsuki and the oddball characters of Mushroom Village. Decorate your home, make friends, catch all kinds of fish and so much more!
It is important to note that Tsuki is not your pet, but a free spirit who will move and interact with the world as they please. But if you check in often, you just might catch something new and exciting happening in the town!
How to earn carrots?
To earn carrots, you can harvest them in your farm (along with other produce such as pumpkins and watermelons!), fish around town to find the wanted fish at the Town Hall or sell them at Yori’s Store, complete the camera Bounties, claim your daily rewards, and accept offers from the different characters from the city.
How to plant seeds?
You can plant watermelon, pumpkin, and special homecoming seeds in your farm. Go to the edit Hammer and select the bag of seeds you wish to plant. You can buy them from Rosemary’s Store.
Drag it to the sloth you wish to plant it in and wait for it to be available to harvest!
Note: Some seeds take longer than others. Other elements such as UV Rays, Clovers, Sprinklers, and Fertilizers can affect the harvest time of your seeds.
What's the limit of seeds I can have?
For regular seeds (Watermelon and Pumpkin) you can have up to 99 seeds at the same time. For Homecoming seeds, you can purchase up to 20. Make sure you have enough space in your farm to plant them all!
How to unlock characters?
Explore all locations available in the map and interact with all characters available. As the days pass, you will meet new villagers and unlock new locations as you strike friendships with them. Play the game different times during the day as some characters only appear at certain times!
How to decorate my Treehouse?
To decorate your treehouse, click on the Edit Hammer. You will see a list of all your owned items. Drag it to the area where you want to place it!
Note: Some items are not furniture and instead, unlock activities for Tsuki to do! These items can usually be found on the second floor of Yori’s Store.
You can also use the grid to identify which slots are available to place items.
How can I expand my house?
You will need the Homecoming pack to unlock this feature. Once you do, go talk to Benny at his office for your home expansion. You should see a blueprint at his office, behind his desk.
I don’t want my third floor anymore, how can I change it?
If you purchased the Homecoming pack but don’t want the three floors of your Treehouse, go to Benny’s office and click on the blueprints behind his desk. There, you will be able to downgrade your house. If you wish to revert this action, wait 24 hours to be able to build again.
How can I edit other locations in Mushroom Village?
To edit Chi, Moca, and the pier you will need more than 70% of friendship level with the corresponding characters. Once you do, you will be able to unlock this storyline, make sure to keep interacting with the villagers to start this adventure. You can check your progress in your Play Games or Game Center account.
I lost my items, where can I find them?
If you are missing some items after an update or your house expansion, please go outside of Benny’s office to check if any of the items are in the Lost and Found mailbox. They can take up to 24 hours to appear after going missing
Note: Items closer to the renovation walls are easier to lose. Make sure to take precautions before starting to build!
How to buy furniture?
You can buy furniture at Yori’s Store. First floor items are furniture for your house, second floor items can be decoration and illumination devices, as well as interaction items for Tsuki.
How to use second floor items?
These items unlock Posts in Tsuki’s social media as well as random interactions during gameplay. You can see them in your inventory.
How can I use Dawn’s Junker?
After you complete Dawn’s broken Junker storyline, you will be able to use it to merge different items from your inventory at her Workshop.
How to unlock the Train Station?
We are currently working on the train and traveling system and hope to release it soon. Please stay tuned for future updates.
How to fish?
You will need to get a Fishing Rod to catch fish. You can get the first one at Yori's Store, Pipi will offer you her best work! Then you can go to the lakes located in different sections of the map and click on the fish icon to start.
Why am I only catching trash?
Fish move around the lakes every 2 hours. If you fish too much, you may run out of the fish available at the time! Change to a different fishing location or wait a few hours to try again.
How to use my new Fishing Rod?
After buying the new fishing rod, you may not see visual changes, but the speed, fish rarity, and efficiency of your fishing trips will increase.
How to get more plots on my farm?
You will need the Homecoming pack to unlock this feature. Once you do, you can buy a hoe from Yori’s Store, they can be found on the second floor. Each type of hoe has a limited amount of slots to dig. The game will select the most efficient hoe for your farm. You can see all the hoes you purchased in the catalog.
How does the Fertilizer work?
You can purchase Fertilizer from Rosemary’s Store. They make your harvest more bountiful, but be careful! You can’t pick it back up and they last up to 24 hours. They can also be placed inside your treehouse, but they don’t work there!
How do the Clovers work?
You can purchase Clovers from Rosemary’s Store. They make your harvest rarity increase and change the farming speed of your seeds.
Known Bugs
Can't use Homecoming benefits
Bug status: Not a bug
Recommended actions:
To access the full features of the Homecoming pack in the game, validate the purchase with the Apple App Store/Google Play store. Make sure that you are logged in with the same account used for the original purchase both in the Play Store and in Play Games (Android) or the same account in Game Center and the Apple App Store (iOS).
You can use the restore purchases button located in settings to verify the purchase as well:
Please note that it is not possible to transfer purchases to different accounts or from one operating system to another.
If the issue persists, please reinstall the game.
Achievements not updating
Bug status: In Progress
Recommended actions: The developers are working on the solution. This issue is only visual and your adventure will still progress as usual.
My issue is not listed here.
Please contact the Player Support at help@hyperbeard.com. We’ll be glad to help.
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