Disclaimer
We don't recommend performing actions such as modifying your device’s time and date or using airplane mode to speed up wait times. These may affect the behavior of the waiting activities in unpredictable ways. If this happens to you, please note that we are unable to modify the timers and you will have to wait for them to reset.
Why can't I install the game?
We are working on the optimization of our games to be compatible with most of the devices. We recommend keeping your OS up to date.
Why can't I watch Ads?
Sometimes it depends on the region, wait one hour or more and try again.
Where is my reward for completing tasks from Tapjoy?
You can learn more information about non-credited offers in Tapjoy's FAQ and/or submit a support request to the Tapjoy's Costumer Service team.
If your issue persists after you have followed the steps from the links above, please contact our Player Support team through the contact button located in the game's settings menu, make sure to include in your email:
- Screenshot of your offer(s) Reward Status, as proof that you have completed it/them.
- Attach your Tapjoy's support request showing us that Tapjoy was unable to credit the offer(s) and the reason.
I didn’t receive the my purchase
If 24 hours have passed and you still have not received it, please share with us your receipt from the App Store or Play Store, make sure your receipt includes your order ID or GPA number. You can contact our Player Support team through the contact button located in the game's settings menu.
In-app purchases are not working due to a Google Play services error (Android only)
- Verify that your device time and date is up to date.
- Check that your internet connection is stable.
For more information about this issue, please click in the following link: https://bit.ly/3Pv00EN
How can I get a refund?
If you want a refund, you will need to request it from the Play Store/App Store. Please click on the following links to learn more about refunds:
- Google Play Store: https://bit.ly/3ltg4YL
- Apple App Store: https://apple.co/3qCXl0H
Why is my code not working?
Our codes have a limit of uses and are available for a limited time, old codes might no longer be active.
Why I’m not getting a response from the Player Support team?
Our response time is 24 to 72 hours from Monday to Friday. If you don’t receive a response within the mentioned timeline, please check your spam folder before replying to our last message.